[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"pages-\u002Fen\u002Fveelgestelde-vragen":3},{"data":4,"meta":552},{"id":5,"documentId":6,"title":7,"slug":8,"subTitle":9,"description":10,"createdAt":11,"updatedAt":12,"publishedAt":9,"locale":13,"seo":9,"localizations":14,"content":28},324,"iov9o3aosj9h1tqgn4iwb8os","Frequently Asked Questions","veelgestelde-vragen",null,"Find answers to frequently asked questions about VIRTUA3000. Information about reservations, experiences, groups, and safety.","2025-11-11T20:39:31.533Z","2026-06-08T18:19:17.417Z","en",[15,22],{"id":16,"documentId":6,"title":17,"slug":8,"subTitle":9,"description":18,"createdAt":19,"updatedAt":20,"publishedAt":9,"locale":21},1,"Veelgestelde vragen","Vind antwoorden op veelgestelde vragen over VIRTUA3000. Info over reservaties, spelverloop, groepen en veiligheid.","2025-08-31T00:38:25.202Z","2026-06-08T17:29:42.626Z","nl",{"id":23,"documentId":6,"title":17,"slug":8,"subTitle":9,"description":24,"createdAt":25,"updatedAt":26,"publishedAt":9,"locale":27},336,"Retrouvez les réponses aux questions les plus fréquemment posées sur VIRTUA3000. Informations sur les réservations, les expériences, les groupes et la sécurité.","2025-11-12T18:40:46.357Z","2026-06-08T18:16:51.356Z","fr",[29],{"id":30,"title":7,"subTitle":31,"items":32,"__component":551},38,"Can't find the answer to your question?\nGive us a call or send us an e-mail. You can find all contact details on our Contact page.",[33,44,52,64,75,86,94,114,136,148,157,168,179,219,230,241,260,287,307,319,336,344,355,375,386,398,410,421,432,443,454,465,476,487,499,510,521,532,543],{"id":34,"question":35,"answer":36,"group":43},1286,"How can I make a reservation?",[37],{"type":38,"children":39},"paragraph",[40],{"type":41,"text":42},"text","Reservations can easily be made through our online booking system at www.virtua3000.be. Once your booking is confirmed, you will receive a confirmation email.","Booking & Payment",{"id":45,"question":46,"answer":47,"group":43},1287,"How far in advance should I make a reservation?",[48],{"type":38,"children":49},[50],{"type":41,"text":51},"We recommend booking at least a few days in advance, especially during weekends and school holidays. Last-minute bookings are possible, subject to availability.",{"id":53,"question":54,"answer":55,"group":43},1288,"What if I didn't receive a confirmation email?",[56,60],{"type":38,"children":57},[58],{"type":41,"text":59},"First, check your spam or junk mail folder. If you still cannot find the confirmation email, please contact us by email or phone.",{"type":38,"children":61},[62],{"type":41,"text":63},"",{"id":65,"question":66,"answer":67,"group":43},1289,"Do I have to pay in advance or can I pay on-site?",[68,72],{"type":38,"children":69},[70],{"type":41,"text":71},"Both options are possible: you can pay online during the reservation process or pay on-site at the venue.",{"type":38,"children":73},[74],{"type":41,"text":63},{"id":76,"question":77,"answer":78,"group":43},1290,"Do you require a deposit?",[79,83],{"type":38,"children":80},[81],{"type":41,"text":82},"In most cases, no. A deposit may only be required for large group bookings where an invoice is requested.",{"type":38,"children":84},[85],{"type":41,"text":63},{"id":87,"question":88,"answer":89,"group":43},1291,"Can I add more players to my booking if more people decide to join?",[90],{"type":38,"children":91},[92],{"type":41,"text":93},"Yes, as long as the maximum capacity of the VR attractions is not exceeded. Please inform us in advance by phone or email so we can prepare everything properly. If the maximum capacity has already been reached, an additional time slot may be booked, subject to availability.",{"id":95,"question":96,"answer":97,"group":43},1292,"Can I purchase a gift voucher?",[98,102],{"type":38,"children":99},[100],{"type":41,"text":101},"Yes, absolutely! You can easily purchase a gift voucher online via the link below. Our gift vouchers are valid for all VIRTUA3000 experiences and make the perfect gift for friends, family, or colleagues.",{"type":38,"children":103},[104,106,112],{"type":41,"text":105},"👉 Click the link below to purchase a ",{"type":107,"url":108,"children":109},"link","https:\u002F\u002Fleuven.laser3000.virtua3000.be\u002Freservering\u002Fuas0p1lrxop8\u002Flaser3000-leuven#sc-bedrag",[110],{"type":41,"text":111},"gift voucher",{"type":41,"text":113},".",{"id":115,"question":116,"answer":117,"group":43},1293,"Can I cancel or modify my booking by phone?",[118],{"type":119,"format":120,"children":121},"list","unordered",[122,130],{"type":123,"children":124},"list-item",[125,128],{"type":41,"text":126,"bold":127},"Cancellation",true,{"type":41,"text":129},": No, cancellations can only be requested in writing by e-mail.",{"type":123,"children":131},[132,134],{"type":41,"text":133,"bold":127},"Rescheduling",{"type":41,"text":135},": Yes, bookings can be rescheduled by phone, provided the request is made more than 3 days before the activity and subject to availability.",{"id":137,"question":138,"answer":139,"group":43},1294,"What happens if I cancel my reservation?",[140,144],{"type":38,"children":141},[142],{"type":41,"text":143},"You can cancel your reservation free of charge up to 3 days (72 hours) before the activity. If you cancel within 72 hours of the activity or do not show up, 100% of the reservation amount will be charged.",{"type":38,"children":145},[146],{"type":41,"text":147},"If you are unable to attend, you may request a voucher valid for 1 year, which can be used for a future booking.",{"id":149,"question":150,"answer":151,"group":156},1295,"What is the minimum height requirement for the VR attractions?",[152],{"type":38,"children":153},[154],{"type":41,"text":155},"For safety reasons, participants must be at least 1.20 metres (3 ft 11 in) tall to use our VR attractions. If you are unsure whether a participant meets this requirement, feel free to contact us before your visit.","Game Information & Preparation",{"id":158,"question":159,"answer":160,"group":156},1296,"How early should we arrive?",[161,165],{"type":38,"children":162},[163],{"type":41,"text":164},"Please arrive at least 15 minutes before the start of your activity. This allows enough time for the briefing, check-in, and any necessary preparations to ensure your experience starts on time.",{"type":38,"children":166},[167],{"type":41,"text":63},{"id":169,"question":170,"answer":171,"group":156},1297,"What if we arrive late?",[172,176],{"type":38,"children":173},[174],{"type":41,"text":175},"Please call us as soon as possible. We will review the situation together and see whether your booking can still go ahead or if adjustments can be made. This will depend on the schedule and the time available on the day of your visit.",{"type":38,"children":177},[178],{"type":41,"text":63},{"id":180,"question":181,"answer":182,"group":156},1298,"How many people can participate in the VR attractions at the same time?",[183,187,195,203,211,215],{"type":38,"children":184},[185],{"type":41,"text":186},"The capacity depends on the simulator:",{"type":119,"format":120,"children":188},[189],{"type":123,"children":190},[191,193],{"type":41,"text":192,"bold":127},"VR UFO:",{"type":41,"text":194}," up to 5 participants at a time",{"type":119,"format":120,"children":196},[197],{"type":123,"children":198},[199,201],{"type":41,"text":200,"bold":127},"VR 360:",{"type":41,"text":202}," up to 2 participants at a time",{"type":119,"format":120,"children":204},[205],{"type":123,"children":206},[207,209],{"type":41,"text":208,"bold":127},"VR Drop Tower: ",{"type":41,"text":210},"up to 2 participants at a time",{"type":38,"children":212},[213],{"type":41,"text":214},"Larger groups are more than welcome. Participants can easily rotate between the different VR simulators, making it possible for groups of 10, 20 people or more to take part without any issues.",{"type":38,"children":216},[217],{"type":41,"text":218},"In addition, everyone can choose on-site which simulator they would like to experience. This allows your group to create the ideal VR experience, ensuring that everyone can enjoy the attraction that suits them best.",{"id":220,"question":221,"answer":222,"group":156},1299,"How long does a VR attraction last?",[223,227],{"type":38,"children":224},[225],{"type":41,"text":226},"Our VR experiences typically last between 5 and 8 minutes. Short, intense, and packed with action! ",{"type":38,"children":228},[229],{"type":41,"text":63},{"id":231,"question":232,"answer":233,"group":156},1300,"Can I rent the entire venue?",[234,238],{"type":38,"children":235},[236],{"type":41,"text":237},"Yes, you can. Please contact us for private bookings and we will be happy to discuss the available options.",{"type":38,"children":239},[240],{"type":41,"text":63},{"id":242,"question":243,"answer":244,"group":156},1301,"Which VR attractions are available?",[245,250,255],{"type":38,"children":246},[247,248],{"type":41,"text":192,"bold":127},{"type":41,"text":249}," Step into a futuristic UFO and experience a 360° multisensory adventure filled with motion, wind effects, and spectacular visuals.",{"type":38,"children":251},[252,253],{"type":41,"text":200,"bold":127},{"type":41,"text":254}," Travel through time, explore historical and futuristic worlds, and take on interactive challenges while experiencing history like never before.",{"type":38,"children":256},[257,258],{"type":41,"text":208,"bold":127},{"type":41,"text":259},"Feel the adrenaline of a virtual free fall, complete with wind effects, vibrations, and intense sensations.",{"id":261,"question":262,"answer":263,"group":156},1302,"Do you offer team-building packages?",[264,268,272,276],{"type":38,"children":265},[266],{"type":41,"text":267},"Yes, absolutely!",{"type":38,"children":269},[270],{"type":41,"text":271},"VIRTUA3000 is ideal for team-building activities, corporate events, and group outings.",{"type":38,"children":273},[274],{"type":41,"text":275},"Thanks to our different VR simulators, both small and large groups can enjoy a unique and interactive experience.",{"type":38,"children":277},[278,280,285],{"type":41,"text":279},"Discover our various team-building packages on the ",{"type":107,"url":281,"children":282},"https:\u002F\u002Fwww.virtua3000.be\u002Fen\u002Fformules",[283],{"type":41,"text":284},"Packages page",{"type":41,"text":286}," and choose the arrangement that best suits your group.",{"id":288,"question":289,"answer":290,"group":156},1303,"Can I celebrate a birthday at your venue?",[291,295,299],{"type":38,"children":292},[293],{"type":41,"text":294},"Absolutely!",{"type":38,"children":296},[297],{"type":41,"text":298},"VIRTUA3000 is the ideal location for an original and unforgettable birthday celebration.",{"type":38,"children":300},[301,303,306],{"type":41,"text":302},"Choose from our various birthday packages and enjoy spectacular VR adventures filled with action, excitement, and fun together with your friends or family. Discover all options on the ",{"type":107,"url":281,"children":304},[305],{"type":41,"text":284},{"type":41,"text":113},{"id":308,"question":309,"answer":310,"group":318},1304,"Are snacks and drinks available?",[311,315],{"type":38,"children":312},[313],{"type":41,"text":314},"Yes, we offer drinks and snacks in our reception areas.",{"type":38,"children":316},[317],{"type":41,"text":63},"Comfort & Facilities",{"id":320,"question":321,"answer":322,"group":318},1305,"Can I combine my booking with food or drinks?",[323,333],{"type":38,"children":324},[325,327,331],{"type":41,"text":326},"Yes, for groups we offer ",{"type":107,"url":281,"children":328},[329],{"type":41,"text":330},"packages",{"type":41,"text":332}," that include drinks and snacks.",{"type":38,"children":334},[335],{"type":41,"text":63},{"id":337,"question":338,"answer":339,"group":318},1306,"Can I bring my own drinks or snacks?",[340],{"type":38,"children":341},[342],{"type":41,"text":343},"No, this is not permitted. Everything you need can be purchased on-site.",{"id":345,"question":346,"answer":347,"group":318},1307,"Can I store my valuables somewhere?",[348,352],{"type":38,"children":349},[350],{"type":41,"text":351},"Yes, lockers are available to safely store your belongings.",{"type":38,"children":353},[354],{"type":41,"text":63},{"id":356,"question":357,"answer":358,"group":318},1308,"Is parking available?",[359,363,371],{"type":38,"children":360},[361],{"type":41,"text":362},"VIRTUA3000 is located in the centre of Leuven, and several public parking facilities are available within walking distance.",{"type":38,"children":364},[365,367,369],{"type":41,"text":366},"The most commonly used parking option is the underground ",{"type":41,"text":368,"bold":127},"parking garage of Kinepolis Leuven",{"type":41,"text":370},", located at Bondgenotenlaan 145, 3000 Leuven. From there, it is only a 1-minute walk to VIRTUA3000.",{"type":38,"children":372},[373],{"type":41,"text":374},"In addition, several other parking facilities and parking options are available in the surrounding area.",{"id":376,"question":377,"answer":378,"group":318},1309,"Can wheelchair users participate?",[379,383],{"type":38,"children":380},[381],{"type":41,"text":382},"Our reception areas are accessible. Wheelchair users can participate in our VR attractions if they are able to transfer independently from their wheelchair. Please contact us in advance to discuss the possibilities.",{"type":38,"children":384},[385],{"type":41,"text":63},{"id":387,"question":388,"answer":389,"group":397},1310,"Are the VR attractions safe?",[390,394],{"type":38,"children":391},[392],{"type":41,"text":393},"Yes, all our VR attractions are designed with high-quality safety features, including secure seats, safety restraints, reliable VR headsets, and controlled motion platforms. This allows you to enjoy the experience with complete peace of mind.",{"type":38,"children":395},[396],{"type":41,"text":63},"Safety & Health",{"id":399,"question":400,"answer":401,"group":397},1311,"What if I want to stop during the VR attraction?",[402,406],{"type":38,"children":403},[404],{"type":41,"text":405},"No problem. Safety is always our top priority at VIRTUA3000. The VR 360 and VR Drop Tower are equipped with an emergency stop button, allowing the attraction to be stopped immediately if necessary.",{"type":38,"children":407},[408],{"type":41,"text":409},"In addition, our staff continuously monitor all attractions and can end the experience immediately if a participant feels unwell or wishes to stop. Never hesitate to inform a staff member if you would like to end the attraction.",{"id":411,"question":412,"answer":413,"group":397},1312,"What if I am pregnant?",[414,418],{"type":38,"children":415},[416],{"type":41,"text":417},"For safety reasons, we do not recommend that pregnant women participate in our VR attractions. These attractions may involve sudden movements and forces that could pose potential risks.",{"type":38,"children":419},[420],{"type":41,"text":63},{"id":422,"question":423,"answer":424,"group":397},1313,"What if I have epilepsy or heart problems?",[425,429],{"type":38,"children":426},[427],{"type":41,"text":428},"Due to the intense visuals, flashing light effects, and motion involved, we do not recommend participation for individuals with epilepsy, serious heart conditions, or other medical conditions that may be affected by sudden movements.",{"type":38,"children":430},[431],{"type":41,"text":63},{"id":433,"question":434,"answer":435,"group":397},1314,"What if an accident occurs?",[436,440],{"type":38,"children":437},[438],{"type":41,"text":439},"Our staff are trained in first aid and are ready to assist if needed. Participation is always at your own risk. We are not liable for personal accidents. In such cases, you may rely on your personal or family liability insurance.",{"type":38,"children":441},[442],{"type":41,"text":63},{"id":444,"question":445,"answer":446,"group":397},1315,"Do we receive instructions beforehand?",[447,451],{"type":38,"children":448},[449],{"type":41,"text":450},"Yes, everyone receives a clear briefing explaining how everything works and how to take their seat safely.",{"type":38,"children":452},[453],{"type":41,"text":63},{"id":455,"question":456,"answer":457,"group":397},1316,"Are there staff members present during the experience?",[458,462],{"type":38,"children":459},[460],{"type":41,"text":461},"Yes, our staff are always present to supervise the attractions.",{"type":38,"children":463},[464],{"type":41,"text":63},{"id":466,"question":467,"answer":468,"group":397},1317,"What do you do to keep the VR attractions hygienic and safe?",[469,473],{"type":38,"children":470},[471],{"type":41,"text":472},"Our VR attractions and equipment are cleaned and inspected regularly to ensure a safe and hygienic experience.",{"type":38,"children":474},[475],{"type":41,"text":63},{"id":477,"question":478,"answer":479,"group":397},1318,"Are camera recordings made?",[480,484],{"type":38,"children":481},[482],{"type":41,"text":483},"Yes, camera recordings are made for safety and security purposes. The recordings are retained for a maximum of 3 months.",{"type":38,"children":485},[486],{"type":41,"text":63},{"id":488,"question":489,"answer":490,"group":498},1319,"What if I wear glasses?",[491,495],{"type":38,"children":492},[493],{"type":41,"text":494},"To ensure the VR headset fits comfortably and correctly, we ask you to remove your regular glasses before taking your seat in the attraction. Our VR headsets are designed so that most visitors can enjoy the experience comfortably without wearing their glasses.",{"type":38,"children":496},[497],{"type":41,"text":63},"Fun & Experience",{"id":500,"question":501,"answer":502,"group":498},1320,"Can I feel motion sickness during the VR experience?",[503,507],{"type":38,"children":504},[505],{"type":41,"text":506},"Most people experience no issues thanks to the high-quality VR technology, but some individuals may experience mild motion sickness or dizziness.",{"type":38,"children":508},[509],{"type":41,"text":63},{"id":511,"question":512,"answer":513,"group":498},1321,"Are the VR attractions suitable for people with a fear of heights?",[514,518],{"type":38,"children":515},[516],{"type":41,"text":517},"Some of our VR attractions, such as the VR Drop Tower, may include height simulations. People with a severe fear of heights may find these experiences particularly intense.",{"type":38,"children":519},[520],{"type":41,"text":63},{"id":522,"question":523,"answer":524,"group":498},1322,"Are the VR experiences interactive?",[525,529],{"type":38,"children":526},[527],{"type":41,"text":528},"Yes, some attractions include interactive elements such as shooting games and challenges.",{"type":38,"children":530},[531],{"type":41,"text":63},{"id":533,"question":534,"answer":535,"group":498},1323,"Can I bring my GoPro?",[536,540],{"type":38,"children":537},[538],{"type":41,"text":539},"No, bringing a GoPro is not permitted. However, we occasionally take photos and promotional images. Feel free to ask for a group photo during your visit.",{"type":38,"children":541},[542],{"type":41,"text":63},{"id":544,"question":545,"answer":546,"group":498},1324,"How intense is it really?",[547],{"type":38,"children":548},[549],{"type":41,"text":550},"That is largely up to you. The VR Drop Tower offers a more intense and thrilling experience, while the other attractions focus more on adventure and immersion. You can choose the experience that suits your comfort level.","sections.faq",{}]